Domain guard[Link]

Some domain names are so important and/or valuable that the registrant wants to protect them from being updated unintendedly (either malicious changes or human errors). Domain Guard is a service offered by DNS Belgium which enables .be registrants to secure the details of their domain names.

Restrictions under domain guard[Link]

When a domain name is protected by Domain Guard, no updates, transfers or deletes can be carried out. The registrant of the domain name can’t be updated either.

Terminology[Link]

Requestor[Link]

The requestor can be:

  1. The registrant if he is a natural person.

  2. If the registrant is a legal person (company, association, government institution): someone authorized to represent the legal person. Proof of authorisation has to be added to the request. Possible justifying documents:

  • Articles of association.

  • Registration in a companies’ register.

  • Other form of proof that demonstrates the requestor’s authorised status.

  1. Someone who is granted a mandate by (a) or (b).

Authorised person[Link]

The authorised person is the only one who can give consent to temporarily disable Domain Guard.

The registrar can be an authorised person.

Procedure[Link]

All necessary forms can be found on our public website:

  • Domain Guard request form

  • Domain Guard cancellation form

  • Domain Guard authorised person modification form

The e-mail address used for DNS Belgium is support@dnsbelgium.be.

Request Domain Guard[Link]

Domain Guard can only be requested through the registrar hosting the domain name.

The requestor fills in the form and sends it to his registrar together with the required documents:

  • The request form:

    • A requestor can add maximum 3 authorised persons to the form: they will act on the registrant’s behalf. It is possible for the registrar to be the registrant’s authorised person.

    • The registrant details must correspond to the WHOIS details.

    • The e-mail address for the authorised person(s) must be a personal e-mail address.

    • When receiving an update request, DNS Belgium will contact the authorised person only on the telephone number mentioned here.

    • The form needs to be signed.

  • Documentary evidence:

    • Copy of a valid identity document, if the registrant is a natural person.

    • Articles of association, registration in a companies’ register, or other form of proof that demonstrates the requestor’s authorised status, if the registrant is not a natural person.

    • Copy of a valid identity document for the requestor, if the registrant and requestor are different.

The registrar sends the form and all documentary evidence to DNS Belgium via e-mail.

DNS Belgium checks the request. In case the authorised person is not reachable by phone because of time zone differences, a date and time can be agreed on by e-mail to have a phone call. DNS Belgium guarantees feedback to the registrar within 2 working days.

If everything is OK:

  • The support officer enables Domain Guard for the requested domain name(s).

  • The registrar is notified automatically by the registration system.

  • The registrant is notified automatically by the registration system.

  • The activation cost is deducted from the registrar account.

  • The form and attached documents are stored for future reference.

If there is a problem, the support officer will contact the registrar (e.g. missing documents).

Temporarily disable Domain guard[Link]

An update to a domain name protected by Domain Guard can only be carried out by temporarily disabling Domain Guard.

The registrar sends a request to temporarily disable Domain Guard for one of more domain names via e-mail.

DNS Belgium will examine the request and take action before the end of the next business day:

  • The support officer calls the authorised person(s) using the phone number from the original request form and asks for confirmation to temporarily disable Domain Guard. In case the authorised person is not reachable by phone because of time zone differences, a date and time can be agreed on by e-mail to have a phone call.

  • If at least one authorised person confirms this request, Domain Guard is immediately disabled:

    • The registrar is notified automatically by the registration system.

    • The registrant is notified automatically by the registration system.

    • The support officer will send an e-mail to the registrar informing them the domain name is ready for the update.

    • The registration system now allows updates to the domain name except transfers and deletes.

    • The registrar can now do the required update(s).

    • After 48h the registration system will automatically re-enable Domain Guard and send a notification to the registrar and registrant.

  • During office hours, the support officer can re-enable Domain Guard directly after the update if the registrar asks so (via the same e-mail in which the update was requested). In this case all automatic notifications will be sent as well.

Stop Domain guard[Link]

To be able to disable Domain Guard forever, the requestor needs to fill in a cancellation form and send it to his registrar who will submit it to DNS Belgium.

The requestor needs to fill in a cancellation form and send it to his registrar, together with the required documents:

  • The cancellation form:

    • The requestor is not necessarily the same as the initial requestor.

    • The registrant details must correspond to the WHOIS details.

    • The form needs to be signed.

  • Documentary evidence:

    • Copy of a valid identity document, if the registrant is a natural person.

    • Articles of association, registration in a companies’ register, or other form of proof that demonstrates the requestor’s authorised status, if the registrant is not a natural person.

    • Copy of a valid identity document for the requestor, if the registrant and requestor are different.

The registrar sends the form and documentary evidence to DNS Belgium via e-mail.

DNS Belgium examines the request. The support officer retrieves the telephone number mentioned on the request to call the requestor for confirmation. DNS Belgium guarantees feedback to the registrar within 2 working days.

If everything is OK:

  • The support officer disables Domain Guard permanently for the requested domain name(s).

  • The registrar is notified automatically by the registration system.

  • The registrant is notified automatically by the registration system.

  • Invoicing for Domain Guard for this domain name is stopped.

  • The support officer sends an e-mail to the requestor to inform him that Domain Guard has been permanently disabled for this domain name.

  • The registration system will now allow all updates to the domain name.

To be able to transfer or delete a domain name, Domain Guard must be disabled permanently. If Domain Guard is wanted after transfer, it should be requested again.

Change authorised person(s)[Link]

To change the (data of) authorised person(s), the requestor needs to fill in the modification form and send it to his registrar, together with the required documents.

The regiStrar sends the form and documentary evidence to DNS Belgium via e-mail. The evidence is checked in the same way as a new request.