Contacts[Link]

In this section, you can view and update contacts in your portfolio.

Search[Link]

You can search for contacts in your portfolio. Leaving all fields empty and clicking on the search button, will give you a list of all your contacts in blocks of 20. Of course, it would be better to download a report if you want a list of all your contacts.

Search for a contact[Link]

To search for a contact:

Click on ‘Contacts’.
Your will see the search screen immediately.

If you are looking for a specific contact and you know the ‘Alias’, you can enter it here.

Type allows you to distinguish between the different types of contacts.

Verification status allows you to distinguish between the different verifcation statusses of contacts.

Other search criteria are: part of the contact’s name or part of the organisation name, part of the e-mail address or city, or the country of the contact. You can also use a combination of all search criteria.

Result of the search[Link]

The result list displayed has seven columns:

the registrant alias.
the name of the contact.
the contact’s organisation.
the contact’s city.
the contact’s country.
the contact type.
the status of the contact.

Some column titles are links, it is possible to sort the search results by clicking on the column title. The result of your search can be exported to an Excel or csv file.

You can view the details of the contact by clicking its name. The next screen shows all information of that contact and gives you some relevant links, i.e. update, delete, history and connected domain names. Clicking on ‘Connected domain names’ will show a new search result with only the domain names connected to this registrant.

New[Link]

In this section, you can create new contacts.

Creating a contact[Link]

To add a contact:

click on ‘Contacts’ in the left menu.
Click ‘New’

Required fields are marked with an asterisk (*).

The contact type must be chosen from the drop-down box in the first field.

Most of the fields are self-explanatory. Please note there is a limit on the number of technical/billing contacts.

For the registrant contact, extra validation is done on most fields to impose our Terms and conditions.

For the billing contact, you should take note of the following:

Name is the name of the person to whom the invoice should be sent at the registrar organisation.
The language you choose here will determine the language of the information that will be sent to that person (if the information is available in that language).
The address of the contact should always be up to date.
After creating a billing contact, it’s not possible to delete it. However, all fields can be updated.

For a billing contact, this is the address to which the invoices are sent. The address will be printed on the invoice as follows:

Organisation
Organisation (2)
Att. Name
Street
Street (2)
Postal Code City
[State/Province]
[Country Code]

Fields enclosed in [] will not be printed when the country is BE.

Warning

Please make sure to provide correct address information. A wrong address can lead to the breach of the contract.

Click on ‘Create’, the contact will be created.

If you enter an incorrect value in a field, the next screen will inform you and you will be able to correct it.

Update[Link]

Before changing a contact, you have to find it first. This can be done in two different ways:

starting from a domain name through search domain names (the information of a domain name may show the contact you are looking for).
through search contacts.

Each of these transactions will present you with a list from which you can choose the contact by clicking on the alias. Below the contact details, you will see the ‘Update’ button.

To update the information of a contact, click on ‘Update’, make the appropriate changes and submit it as in the creation of a new contact.

Delete[Link]

Find the contact via the search domain names or search contacts.

To delete the contact from the database, click on ‘Delete’, sign the transaction and submit it.

Note that you cannot delete a contact (or any other object for that matter) if it is still linked to another object. E.g. if the contact is still used for a domain, there won’t be a ‘Delete’ button.

To see which domains are connected, you can follow the ‘Connected domains’ link.