In this section, you can view and update contacts in your portfolio.


In this section, you can create new contacts.

Creating a contact[Link]

To add a contact:

  • click on ‘Contacts’ in the left menu.

  • Click ‘New’

Required fields are marked with an asterisk (*).

The contact type must be chosen from the drop-down box in the first field.

Most of the fields are self-explanatory. Please note there is a limit on the number of technical/billing contacts.

For the registrant contact, extra validation is done on most fields to impose our Terms and conditions.

For the billing contact, you should take note of the following:

  • Name is the name of the person to whom the invoice should be sent at the registrar organisation.

  • The language you choose here will determine the language of the information that will be sent to that person (if the information is available in that language).

  • The address of the contact should always be up to date.

  • After creating a billing contact, it’s not possible to delete it. However, all fields can be updated.

For a billing contact, this is the address to which the invoices are sent. The address will be printed on the invoice as follows:

Organisation (2)
Att. Name
Street (2)
Postal Code City
[Country Code]

Fields enclosed in [] will not be printed when the country is BE.


Please make sure to provide correct address information. A wrong address can lead to the breach of the contract.

Click on ‘Create’, the contact will be created.

If you enter an incorrect value in a field, the next screen will inform you and you will be able to correct it.


Before changing a contact, you have to find it first. This can be done in two different ways:

  • starting from a domain name through search domain names (the information of a domain name may show the contact you are looking for).

  • through search contacts.

Each of these transactions will present you with a list from which you can choose the contact by clicking on the alias. Below the contact details, you will see the ‘Update’ button.

To update the information of a contact, click on ‘Update’, make the appropriate changes and submit it as in the creation of a new contact.


Find the contact via the search domain names or search contacts.

To delete the contact from the database, click on ‘Delete’, sign the transaction and submit it.

Note that you cannot delete a contact (or any other object for that matter) if it is still linked to another object. E.g. if the contact is still used for a domain, there won’t be a ‘Delete’ button.

To see which domains are connected, you can follow the ‘Connected domains’ link.