User management[Link]


At activation, each registrar will receive an e-mail to set the password for the admin user on their official e-mail address. Their user name will be sent by SMS. The admin user can log in to the registrar web. After logging in to the registrar web, the web password can be changed. Other users are created by the admin user and will also receive an e-mail with a link to set their password.

You will receive an e-mail with a link to set your password. After the first login, you will be asked to set up your 2-step verification. You will need to install FreeOTP or Google Authenticator on your mobile phone. Both applications are available in Google Play and App Store.

Open the application and scan the QR-code or enter the key shown on the page.

Enter the one-time code provided by the application and click submit to finish the setup. You will be asked for your one-time code at every login so you will need to have your mobile phone available every time you log in.

More information on 2-step verification can be found on our website:


please note that dns belgium can reset the 2-step verification for the admin user only.

User permissions[Link]

The administration of user data is the responsibility of the registrar. The admin user of the registrar can create, update and delete other users with specific roles. As a registrar, you should create a user for each of your employees. For each individual user, the administrator can define which information this user can see and which transactions he or she can execute. This will offer you better security (check which user executed a transaction/delete user when employee leaves the company).

Check out the roles and permissions defined for the registrar web interface

Creating a user[Link]

To create a new user:

  • Click on ‘Users’ in the left menu.

  • Click on ‘Add user’.

Required fields are marked with an asterisk (*).

In the pop-up, enter all relevant data for the new user. Please note that each login must be unique.

After clicking on ‘Create’, an email will be sent to the new user with a one-time link to activate his account.


Please note that ‘users’ have been created for internal use. although a user may be restricted with respect to the functions he or she can execute, within these functions, (s)he has access to all data. This feature is therefore not intended to give your business partners (resellers) access to the web application. Each reseller would have access to the data of other resellers, which creates a serious security problem.

User details[Link]

To view the details of a user:

  • Click on ‘Users’ in the left menu.

  • Expand the user information by clicking on the user name.

In the result, you can see all your users and the roles they were allocated.

When expanding the user information, you can see more details about the user, including his recent activities.

Updating/deleting a user[Link]

To update/delete a user:

  • Click on ‘Users’ in the left menu.

  • In the list of users, pick the user you want to make changes to.

  • Use the pencil icon to update the user.

  • Use the bin icon to delete the user.

Required fields are marked with an asterisk (*).

Please note the admin user can’t be deleted.

You can update all fields for the user except the login name. This is also where you can reset the 2-step verification for all your users. If you want to reset the 2-step verification for the admin user, please contact our support staff.