Registrant verification[Link]


From 16 November 2020, we activated our project Registrant Verification for .be domain names.

Every new domain name is checked against a series of parameters to determine if it’s a suspicious registration. If the domain name matches several parameters, it’s not delegated and proof of identity is requested.

When verification of identity is received, the domain name is delegated.


The flow for registrant verification is shown in this diagram:

Registrant verification flow - see scenario.

The scenario for registrant verification is as follows:

  1. A new domain name is registered.

  2. The domain name is not delegated if verification is required.

  3. The registrant receives an email to ask for verification.

  4. The registrar receives an EPP poll/CPS message indicating verification is required.

  5. The registrant proves his/her identity.

  6. DNS Belgium approves the documentation.

  7. DNS Belgium returns control of the domain name.

Step by step[Link]

1. A new domain name is registered[Link]

Your client contacts you with the request to register a domain name. The new domain name is checked against a series of parameters to determine if it’s a suspicious registration. If it’s selected, the next steps are executed.


We use a series of parameters that automatically check the registrant’s data. Only if several parameters indicate incorrect or incomplete data, do we intervene. We constantly adjust these parameters in order to remain relevant in the fight against fraud.

2. The domain name is not delegated while verification is pending[Link]

The name servers used at registration are overridden. When the registrant’s data is verified (step 6), the domain name is activated within the hour.

More information for the registrant can be found on our website. Please use this page as a guide for your registrant:

3. The registrant receives an email to ask for verification[Link]

We send an email to the registrant asking for verification:

The email provides a link to our website where the registrant can verify their identity. They can do this by electronic identication methods or by uploading documents to a safe location (see step 5).


If you have chosen to inform the registrant yourself through your Registrar settings, you are responsible for sending the verification url to the registrant yourself. You can retrieve the correct url using info-contact v2.0 (see below).

4. The registrar receives EPP poll/CPS messages indicating verification is required[Link]

You will receive two EPP Poll messages/CPS emails to indicate that registrant verification is required for the domain name:

The domain name is not delegated until the verification documents are received. For every future domain name registered with the same contact handle, you will receive another message ‘Verification required for domain ${domainName}.${tld}’ as long as the contact isn’t verified.

5. The registrant proves his/her identity[Link]

Registrants can prove their identity in two ways, both are accessible through the website:

  • By providing their identity using an electronic identification method.

  • By uploading identity documents to a safe location accessible by our Support team. A list of acceptable documents can be found on our website. DNS Belgium Support will provide feedback to the registrant.

6. DNS Belgium approves the documentation[Link]

DNS Belgium receives the proof of identity.

6a + 6b. If the registrant has uploaded documents to our safe location, they will be checked by DNS Belgium Support staff. If there is an issue or more documents are needed, the registrant will be contacted by DNS Belgium Support. Because of the intervention of our Support staff, this may take up to 5 days.

6c. If the registrant has used an electronic identication method, the domain name is automatically approved and will be active within one hour.

7. DNS Belgium returns control of the domain name[Link]

When the proof of identity is accepted, the registrar is notified via POLL message or CPS email:

The registrant receives an email for all his affected domain names:

The domain name is activated and can be used by the registrant. Any other domain that is registered for this registrant (using the same contact handle) in the future will automatically be approved.


Only new domain names that use the same contact handle will be approved. If you make copies of the registrant contact to create new domain names, the registrant will have to verify again.

What if?[Link]

No documentation is provided[Link]

Do the documents insufficiently prove that the holder data are correct? DNS Belgium Support requests additional information. The domain name remains registered but it can’t be used.

The registrant doesn’t provide us with the necessary documents? The domain name remains registered but it can’t be used.

Any other new domain registered with the same contact handle will also be selected for verification and therefore be delegated to DNS Belgium’s landing page. Domains previously registered with the same contact handle will not be affected.

You want to update the Registrant to comply[Link]

A registrant contact selected for registrant verification has verification status Pending. In this state, any update to the contact is allowed. Normal restrictions don’t apply. You can update the contact via My registrations or EPP.

The domain name is transferred away[Link]

We will look at the status of the new contact used in the transfer transaction. In general, we use the status of the new contact. There is one exception: If the old contact is pending verification and the new contact is unverified, the new contact will be set to pending verification.

The contact is updated[Link]

Contacts that are unverified or pending verification keep their status. Contacts that were verified revert back to unverified and our Support team is notified. They will do a manual check on the updated contact.

Number of attempts[Link]

If a registrant is picked for verification, they can try maximum 3 times. After 3 failed attempts, they are directed to our Support staff who will help them to upload documents for verification to our safe location.

Please help your registrants by updating their contact details to match their identity documents.

Number of verifications[Link]

We want to prevent that one individual could approve all domainnames at the same registrar.

This is why DNS Belgium allows for a maximum number of verifications per individual. If this maximum is reached, the website will show an error message and the individual is asked to contact Support. Our Support staff will determine if the maximum can be adjusted for that specific case. Otherwise another individual must verify the domain name.

You want to inform the registrant yourself[Link]

In case you have chosen to notify your registrant yourself in your Registrar settings, these are the steps you should follow.

The decision to verify the details of a domain name is made at creation, so you will receive a poll message about the domain name and registrant immediately after creation of the domain name. At that time you can use info-contact v2.0 with the registrant contact handle to retrieve the url for the registrant. You can use that url in your client portal or in an email template of your own to inform your registrant.

You want to do the verification yourself[Link]


This feature is in beta testing phase. It is not yet available and the specifications may still change before go-live.

When you do registrant verification yourself, we can activate the ‘registrant verification at registrar’ - feature. This means that we will not select your contacts for registrant verification anymore.

When the feature is activated, all newly created contacts will automatically get the verification status ‘Verified’. Already existing contacts will go to verified when they are updated, also the ones that are in verification pending. When the contact details are already correct, you can use an update contact without actual changes.

Before registering or transferring a domain you should verify the contact, else it can be selected for registrant verification.

To activate this feature for your account, we will need documentation of your verfication process and you need to sign an addendum. Get in touch with our support staff at to start the onboarding.

Test data[Link]

See Tryout system.

More information[Link]

My registrations[Link]

All registrant contacts have an extra verification status. When a contact is selected for verification, a banner is shown on top of the ‘View contact’ page and the Verification status of the contact is set to Pending:

Contact view in My registrations

At the bottom of view contact, an extra button is available to request the verification url for this registrant. When you click on this button, the mail to the registrant to request a verification is resent. If you have chosen to inform your registrant yourself, you will see the url and can use it in your own mail templates.

On the domain view, a banner is also shown:

Domain view in My registrations


Via EPP, you can use info-contact v2.0 to see the verification status of a contact and the url where the registrant can provide verification, the EPP server will give the following response:

<?xml version="1.0" encoding="UTF-8"?>
<epp xmlns="urn:ietf:params:xml:ns:epp-1.0" xmlns:contact="urn:ietf:params:xml:ns:contact-1.0" xmlns:dnsbe="">
    <result code="1000">
      <msg>Command completed successfully</msg>
        <contact:status s="ok"/>
        <contact:postalInfo type="loc">

Using info-domain v2.0, you will see that the nameservers are overridden:

<?xml version="1.0" encoding="UTF-8"?>
<epp xmlns="urn:ietf:params:xml:ns:epp-1.0" xmlns:domain="urn:ietf:params:xml:ns:domain-1.0" xmlns:dnsbe="">
    <result code="1000">
      <msg>Command completed successfully</msg>
        <domain:status s="ok"/>
        <domain:contact type="billing">c7780583</domain:contact>
        <domain:contact type="tech">c7780581</domain:contact>
            <dnsbe:nameserversOverridden reason="Breach of consumer protection legislation">true</dnsbe:nameserversOverridden>